Compiled Data Solutions Technical Coordinator
Extraction, analysis, and delivery of data for Canada and the US. Managing day to day Salesforce and JIRA requests for internal data processing, working with relevant teams within the Operations division. Fulfilment of orders in accordance with client requirements. Review and amendment of invoices in the billing system and ensuring that invoices are correct prior to dispatch.
Assistant teacher
Full Stack Web Developer course
Assistant teacher. Class topics: Introduction to logical structures of programming in Javascript. Creation of a server with Node and Express. Structure of a website with HTML and CSS and later React. MySQL Database structure, modeling and relationships. Git, github Agile methodologies and SCRUM.
Evaluation of student work. Creation of class material and gettin it ready before each class. Monitoring of student progress through reports. Individual or group co-learning instances. Responding to student inquiries via Slack. Administrative tasks related to the course.
Material Control Specialist - PR Specialist
Material Control Specialist: Stock Control on SAP. Purchase Orders Issuing. Monthly and Weekly reporting in excel, crossing information from SAP reports and Huawei's own software to find discrepancies in inventory. Follow up of POs in excel to keep control of having every service covered and foresee the ones that will expired soon.
Purchase Request Specialist: Purchase requisition and order issuing. Follow up of approvals, expiration dates and payments to the supplier. Monthly report of productivity. Award received for helping finance team with tax project
ASP Admin - PO Mgmt - Site Access
Authorized Service Provider Admin: I was in charge of handling all the information, documentation and planning related to service providers. Monthly reports of rollout activities, forecast for installation for the following year and the amount of people needed to perform the tasks. Control and follow up of resources aptitude to perform risk tasks, evaluation of service provider performance. KPI reports for the regional office by year quarter.
Purchase Order Management: Follow up and control of all POs related to installation processes. Weekly meetings with service providers to establish the payments, find and fix issues. Weekly meeting with the coordinators and Project managers of each projects to prepare the POs for the following week plan. Monthly reports about productivity and main issues.
Site Access Coordinator: Request of site access to different carriers (Telecom, Telefonica, Claro). Receiving and controlling documentation needed to get access. Handling over 50 contractor companies with follow up on documentation and site access expiration dates. In charge of two resources. Reporting on recurrence of issues and performance of those 2 resources.
Billingual Representative for USA
Teleperformance: Customer Service for Motorola iDen account. Taking claims by phone from the US for Sprint/Nextel and Boost mobile user. Claim management was handled in Oracle System.
IBM: Incoming calls from the US for General Motors customers. Follow up of customer cases. Assistance on customer queries. Cases were handled in Siebel system.
English Teacher for kids and teenagers
Teaching children from 5 to 12 years old computer basic skill such as the parts of a computer, browsing the internet, chat platforms, sending emails, etc. Teaching English as a second language to children from 6 to 13 years old. Groups of 20 kids and some extra classes to help them with their assignments individually.
